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Quality Control Q & A

1. Why do we have a minimum fee for repair services and what is it? 

From tile slippage to stains on ceilings, and in worse cases leakage from the roof. All of these scenarios have a more underlying issue that with the naked eye cannot be seen. It takes for our experienced salesmen and technicians to dig deeper to find the root problem. Time, labor, and materials also play a role fee. 

2. Why is there up to a 7 day waiting period to actually get a repair technician out to provide an estimate?

We will always try to have a crew available to you. There are times where we may have a technician in your area at the time of scheduling, however we do not want to provide a disservice to our homeowners by booking appointments on this kind of a bases. We love for our clients to have an ample amount of time with their repair technician to express concerns. This happens when we can take the proper amount of time to schedule you with a technician who can accommodate your availability.

3. Why does it take so long to have my roof completed?

While we always try to take our time and make sure that we meet every need by providing a quality product. Sometimes issues arise such as rain that may delay our ability to finish a project. We would never want to rush the project because that would be a disservice to you as a client.

4. Why does it take so long to get the process started to get my new roof?

While we always try to complete your roof in a timely matter issues may arrive to delay our ability to start a project. But we would never want to rush a project because that would be a disservice to you as our client.

5. Why have I not received my estimate for my repairs?

While we always try to get documents out in a timely matter unforeseen issues do arrive. Please give your technician a call. If however you are not able to reach your designated technician give your local branch representative a call so we can get that information out to you. Also it is recommended that if you have not previously provided your e-mail address, please do so for this would be the most efficient way of getting your documents out to you.

6. Why have I not received my estimate?

While we always try to get documents out in a timely matter unforeseen issues do arrive. Please give your salesman a call. If however you are not able to reach your designated salesmen, give your local branch representative a call so we can get that information out to you. Also it is recommended that if you have not previously provided your e-mail address, please do so for this would be the most efficient way of getting your documents out to you.

7. Someone was supposed to come out but did not show?

While we try to do our best to be there on time, sometimes unexpected incidents arise. This should never happen without a phone call before the scheduled meeting time. If this should occur contact your local branch repair department so we can reschedule you and accommodate your schedule.

8. Why have I not received a call back in regards to scheduling for my roof replacement when I have already accepted my bid?

While we try to do our best to get our client scheduled unexpected incidents do arise. If for some reason you were not contacted from someone from our scheduling team, please contact your local Collis Roofing branch department so we can get you scheduled.

9. Why do we charge a minimum fee of $300 for a roof inspection even if the inspector only spent less than an hour on my roof?

The fee is based on compensation for the time of the trip and the inspection. We also have to write a report up and download required pictures.

10. Why don’t we accommodate more Saturday appointments? 

While we try to accommodate every customers schedule we are a family owned company. We employee many working families and value their time to be with their loved ones.

11. Do I, as the customer, have to be present at the time of estimate, repair or roof replacement?

It is always in your best interest for you to be at the appointment so if an estimator or you have questions or concerns we can address the issues efficiently. In many cases the estimator may need to access to your home for measurements, and in cases of a repair we would need to conduct a water test. We want you to feel that you know your estimator and that you can trust him in an around your home. We will always do our best to accommodate any special arrangements that your schedule requires for you to be present at the time of the estimate.